Privacy Policy

Effective Date: March 17th, 2020

IR Centers USA, LLC (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. How We Collect Information

We collect information in several ways, including:

Information you provide directly through website forms, scheduling systems, applications, emails, phone calls, or offline interactions.
Automatically, when you visit our website (e.g., through cookies, IP addresses, browser data, and analytics tools).
From transactions and communications (e.g., purchases, payments, service requests).
From third-party service providers who support our operations (e.g., payment processors, communication platforms).

2. What Information We Collect

We may collect the following types of information:

Personal Identifiers: Name, address, email address, phone number.
Account Information: Login credentials, account settings.
Payment Information: Credit card details, billing address (processed securely through PCI-DSS–compliant gateways).
Technical Data: IP address, browser type, device information, connection data, and usage analytics.
Health-Related Information: When you voluntarily provide it in connection with scheduling or services.
Other Information: Feedback, survey responses, employment application details, or any other information you choose to share.

3. How We Use Information

We use your information to:

Provide, operate, and improve our services.
Communicate with you about appointments, services, employment, or support.
Send general or personalized service-related notices and promotional messages.
Comply with legal and regulatory requirements.
Create aggregated, non-identifiable statistical data for internal or partner use.

4. Data Sharing & Disclosure

We may share your information with:

Service Providers: Such as RingCentral, EMR vendors, payment processors, and analytics providers, solely to support our business operations.
Affiliated Partners: For purposes consistent with delivering services to you.
Legal Requirements: When required by law, regulation, subpoena, or governmental request.

We do not sell or rent your personal information to third parties or affiliates for marketing purposes.

5. SMS Communications and Consent

By providing your phone number, you consent to receive SMS messages from us related to your care, services, appointments, or other relevant updates.

Privacy: SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes.
Frequency: Messaging frequency may vary.
Cost: Message and data rates may apply depending on your carrier.
Opt-Out: You may opt out of SMS messages at any time by texting STOP.
Support: For assistance, text HELP or contact us at compliance@ircenters.com.

6. SMS Terms & Conditions

SMS Consent Communication
Information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
Types of SMS Communications
If consent has been given to receive text messages from Prostate Centers USA, LLC (IR Centers), messages may be received related to conversational, appointments, and follow-ups.
Message Frequency
Message frequency may vary depending on the type of communication. For example, up to 2 SMS messages per week may be received related to appointments.
Example:
"Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status."
Potential Fees for SMS Messaging
Standard message and data rates may apply, depending on the carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.
Opt-In Method
Opt-in to receive SMS messages from Prostate Centers USA, LLC (IR Centers) can be done in the following ways:
Verbal consent: asking, "Do you agree to receive Conversations (external) text messages from Prostate Centers USA, LLC?
"Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary.
Visit: Privacy Policy and Terms of Service.
Opt-Out Method
Opting out of receiving SMS messages can be done at any time by replying "STOP" to any SMS message received. Alternatively, direct contact can be made to request removal from the messaging list.
Help
For any issues, reply with the keyword "HELP." Alternatively, help can be obtained directly from us at https://www.ircenters.com/privacy-policy.
Additional option: If SMS messages are not desired, the SMS consent box on forms can be left unchecked.
Standard Messaging Disclosures
Message and data rates may apply.
Opt out at any time by texting "STOP."
For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions pages
Message frequency may vary.

7. Security & Storage

Our website is hosted on the Wix.com platform. Data may be stored through Wix.com’s databases and secure servers behind a firewall. All payment transactions are processed through PCI-DSS–compliant gateways. We take reasonable administrative, technical, and physical measures to safeguard your information, but cannot guarantee absolute security.

8. Healthcare Compliance

Certain health-related information may be subject to the Health Insurance Portability and Accountability Act (HIPAA). This Privacy Policy supplements but does not replace our HIPAA Notice of Privacy Practices where applicable.

9. Liability Disclaimer

To the maximum extent permitted by law:

We are not liable for indirect, incidental, or consequential damages (including loss of profits, goodwill, or data) arising from your use of our website or services.
We assume no responsibility for errors, service interruptions, unauthorized access, or misuse of information beyond our reasonable control.
You agree to indemnify and hold IR Centers USA, LLC harmless against any claims related to your use of our website or services.

10. Your Rights

You may request access, correction, amendment, or deletion of your personal information by contacting us at compliance@ircenters.com.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will take effect immediately upon posting. For material changes, we will provide notice on our website and, when appropriate, through direct communication.